Job Duties:

• Handle a large volume of inbound and outbound calls for potential clients and clients (route faxes and calls to attorneys and staff as appropriate).

• Have a friendly, professional manner and be able to establish rapport with potential clients, clients, and staff quickly.

• Provide a high standard of customer service for all inquiries.

• Accurately record information in LawLogix case management system as well as electronic files.

  
  

• Work with client manager to set appointments with attorneys for consultations and with paralegals and/or attorneys for retainers.

  
  

• Schedule client appointments for attorneys and paralegals.

  
  

• Greet clients and potential clients.

  
  

• Confirm appointments via phone and text.

  
  

• Microsoft Office Suites and Outlook experience.

  
  

• Accurately collect, record, and route information for consultation appointments.

  
  

• Handle inquiries as to scheduling, directions, and assigned paralegal/attorney on case.

  
  

• Retrieve physical files for attorneys that are needed for the following day.

  
  

• Support and record information for marketing efforts as needed.

  
  

• Provide light administrative support as needed.

  
  

• Full-time availability, confidentiality of client information, and punctuality required, and must have reliable transportation.

Qualifications:

• REQUIRED - Bilingual English Spanish (written and spoken).

  
  

• US immigration experience a plus.

  
  

• Strong communication skills – on the phone, via email and in person.

  
  

• Professional and courteous; positive attitude.

  
  

• Highly organized and detail-oriented.

  
  

• Works well under pressure.

  
  

• Self-starter, quick learner, impeccable ethics.

  
  

• Strong desire to serve the immigrant community.

Education:

• Bachelor’s degree or equivalent experience preferred

Experience:

• 1+ years of customer service and receptionist experience

Benefits:

• Health/dental/vision insurance, Flexible Spending Account, Employee Assistance Program, employee discounts, life Insurance, 401(k) matching, and paid time off.