About the Role
Ideal role for a bilingual customer service-oriented person who enjoys speaking with clients over the phone and in person. Our receptionist serves as a welcoming guide for our immigrant clients, supporting all attorneys and case managers in communicating on cases. Great role to start a career in immigration law at a nationally-renowned immigration law firm.
Handle a large volume of inbound and outbound calls for potential clients and clients (route faxes and calls to attorneys and staff as appropriate).
Have a friendly, professional manner and be able to establish rapport with potential clients, clients, and staff quickly.
Provide a high standard of customer service for all inquiries.
Accurately record information in LawLogix case management system as well as electronic files.
Work with client manager to set appointments with attorneys for consultations and with paralegals and/or attorneys for retainers.
Schedule client appointments for attorneys and paralegals.
Greet clients and potential clients.
Confirm appointments via phone and text.
Microsoft Office Suites and Outlook experience.
Accurately collect, record, and route information for consultation appointments.
Handle inquiries as to scheduling, directions, and assigned paralegal/attorney on case.
Retrieve physical files for attorneys that are needed for the following day.
Support and record information for marketing efforts as needed.
Provide light administrative support as needed.
Full-time availability, confidentiality of client information, and punctuality required, and must have reliable transportation.
REQUIRED - Bilingual English Spanish (written and spoken).
US immigration experience a plus.
Strong communication skills – on the phone, via email and in person.
Professional and courteous; positive attitude.
Highly organized and detail-oriented.
Works well under pressure.
Self-starter, quick learner, impeccable ethics.
Strong desire to serve the immigrant community.
Bachelor’s degree or equivalent experience preferred
1+ years of customer service and receptionist experience
Health/dental/vision insurance, Flexible Spending Account, Employee Assistance Program, employee discounts, life Insurance, 401(k) matching, and paid time off.
About the Company
Antonini and Cohen is an Atlanta, Georgia based law firm.
We provide representation in all areas of immigration law including: naturalization, asylum, family and employment-based immigration, deportation defense, federal appeals, and more.