Working Together
Our Client Experience Team is committed to clear communication, transparency, and proactive support so you get the most out of your legal representation. We ensure you understand your case progress, next steps, and responsibilities from the start so that your case can move forward efficiently. Understand what to expect when you hire Antonini & Cohen Immigration Law Group.
Turning Your Immigration Dream into Reality
At Antonini & Cohen Immigration Law Group, clear communication and shared expectations allow us to provide better service and efficiently move your case forward. This page explains what you can expect from us, and what you can do to help us best support you.
What You Can Expect From Us:
Clear communication, timely responses, honest feedback, and dedicated advocacy.
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You will always know who to contact with questions.
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We will treat you with respect, care, and professionalism.
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We will keep you informed and explain next steps in simple, clear language.
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We will respond to, or acknowledge, your questions and requests within two business days.
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We cannot guarantee or promise a result or processing time. We can though, advise based on our experience and expertise.
Please understand that government decisions and processing times are outside of our control
Our Team Approach:
We work as a team to best serve you. Your case may involve attorneys, case managers, and our Client Experience Team working together behind the scenes. To ensure efficiency and quality service:
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Work on your case may be assigned to different qualified team members when appropriate.
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Assignments are made based on experience, availability, and what is in the best interest of your case.
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Our team approach allows us to keep your case moving smoothly while maintaining high standards of service.
Our Client Experience Team is available to assist with questions, updates, and support so our attorneys and case managers can focus on advancing your case.
What We Expect From You:
Your participation helps us move your case forward and obtain the best result possible. Here is how you can help us obtain a successful outcome in your case.
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Provide complete, accurate, and truthful information.
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Respond to our requests and document requests within two business days.
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Keep your contact information up to date.
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Tell us immediately if any of your personal circumstances change.
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Treat our team with the same respect and professionalism we extend to you.
Please understand that your delay in responding to our requests for documents or information may adversely impact on your case.
Let’s Communicate
Our office hours are Monday through Friday, 9:00 AM to 5:00 PM.
Your Case Manager will normally contact you when we need something from you. Our Client Experience Team helps with questions and updates so our attorneys and case managers can focus on your case. If you have questions or concerns, please contact the Client Experience Team:
Phone/Text: 470-428- 3202
Please allow up to two business days for a response. Sending multiple messages about the same issue may slow our response time.